Downloading and your library

Every item you download — free or paid — is recorded in your library, permanently.

How a download works

When you click Download, we check that you're entitled to the file and then hand you a signed link that expires after 15 minutes. That link is yours alone.

If the link expires before you finish, nothing is lost. Go to your library and download again. There's no limit, and it never costs you anything a second time.

Your files don't vanish

This is the promise the whole marketplace rests on. Independent one-seller sites have a habit of disappearing when the owner moves on, taking your purchases with them. That can't happen here: your library is tied to your account, not to whether a seller is still around.

If a seller removes an item from sale, you keep everything you already own and can still re-download it.

The "Community-tested" badge

Some items carry a green Community-tested badge on the item page and in the catalog. It means a community expert — a shop the community trusts, flagged as a reviewer by the Exchange team — has actually used the file in Mozaik and vouches for it. The badge names who vouched.

It is a signal, not a warranty: it's about whether the file works as described, and it's separate from the creator's support stance. An item can be Community-tested and still be "use at your own risk" for support. It's also separate from the seller's own Verified checkmark, which is about the shop's standing, not any one file.

A formal Verified by Mozaik tier — and a preflight check run against the files themselves — is on the roadmap; Community-tested is the community-run first step.

You'll also see a plainer Complete listing badge on some items. That one is about effort, not verification: it means the shop gave you the full picture — a photo of the finished product, a training video, the Mozaik versions they tested in, a real description. It doesn't promise the file is good (ratings tell you that), but a shop that filled everything in is usually a shop that stands behind its work.

Update alerts

When a seller ships a new version of something you own, your library shows an Update available badge, and you can pull the new version at no extra cost. This works for free items too, which is precisely why free downloads are recorded rather than handed out anonymously.

Version history lives on the item page, so you can see what changed before you update.

Why the short-lived links?

Paid files are never sitting at a public URL. The 15-minute window means a link that leaks — pasted into a forum thread, say — is worthless almost immediately.