Help
How mozExchange works.
Buying, downloading, selling, getting hired, and hiring — plus the rules that keep the marketplace worth using.
What do you want to do?
Buy & downloadFind files, download them, and keep them forever.Sell your filesList the work you've already built and get paid — you keep 85%.Offer services or capacityGet hired for design, drafting, or spare CNC time on your machine.Hire a Mozaik proPost a job and hire a designer, drafter, or shop — paid through escrow.Take part in the communityAsk, share, answer, and show your work — all under Contribute.Your accountProfile and photo, payouts, and notification settings.
Using the marketplace
Getting startedWhat mozExchange is, and how to find what your shop needs.Downloading and your libraryHow downloads work, and why your files never disappear.The communityRequests, the showcase, and the idea exchange — how the Exchange turns demand into inventory.Refunds14 days if it doesn't import or isn't what it claimed to be.Hiring a designer or drafterPost a job, get bids from Mozaik pros, and pay safely through escrow.The Tool LibraryFind the real-world tools shops use for a job or material — and suggest your own.NotificationsThe bell, what you get notified about, and how to turn each one on or off.
Selling
Seller handbookEverything you need to sell here, in the order you'll need it.Uploading an itemThe four-step wizard — and the README requirement that will block you if you skip it.Updating an item (versions)How to ship a new version — the checks it goes through, and why buyers keep the version they already have.LicensingWhat you're allowed to do with an item you downloaded — and what you aren't.Moderation and reviewWhat we check before an item goes live, why things get rejected, and how strikes work.Getting paidThe 15% fee, Stripe Connect onboarding, and when money reaches your bank.Your dashboardThe five tabs of the seller dashboard — overview, items, analytics, payouts, and inbox.Offering design servicesTurn on "available for hire," set your disciplines and rate, and build a portfolio so shops can hire you for gig work.
About
Still stuck? Support covers what to do when an item won’t import, a link expires, or a listing isn’t what it claimed to be.