Moderation and review

The review queue

New sellers go through review. We aim to look at every submission within 24 hours.

Once you have 3 approved items and no strikes, you become a trusted seller: your uploads and version updates publish immediately, and we spot-check afterward instead of making you wait.

What we check

• The archive contains a README with real installation and use instructions (see uploading) — this is a hard gate and the most common reason for rejection
• The files are what the listing says they are
• Screenshots represent the actual item
• Includes CAM is accurate
• Nothing malicious in the archive
• The item isn't someone else's work relisted

Rejections

Rejections always come with a reason. It isn't a strike and it isn't a black mark — fix the issue and resubmit. Most rejections are a missing or useless README, and take ten minutes to resolve.

Strikes

Strikes are for conduct, not quality:

• Relisting someone else's work as your own
• Deliberately misrepresenting what an item contains
• Uploading malicious files
• Redistributing paid files you bought

Strikes cost you trusted-seller status. Repeated strikes end in a ban and, where a license was broken, enforcement.

An item that simply isn't very good doesn't earn a strike. Ratings and reviews handle that, and buyers are perfectly capable of judging.

Community experts and the "Community-tested" badge

Beyond the review queue, the Exchange team can flag a handful of trusted shops as community experts. An expert who has actually used an item in Mozaik can mark it Community-tested from the item page — a green badge that tells other shops a person they trust has run the file and vouches for it. The badge names the expert who vouched, and either the expert or a moderator can remove it.

This is a trust signal about whether a file works, layered on top of the malware/README gate above — not a replacement for it, and separate from the creator's support stance. A formal Verified by Mozaik tier and an automated preflight check are on the roadmap; the community-expert badge is the first step we can run ourselves today.

Reporting something

Every item, comment, and review has a report action. Reports go to a moderator queue. If you've bought something that isn't what it claimed to be, report it and request a refund — the two are separate, and you're entitled to both.

Version updates

New versions of an existing item are reviewed against the same bar — including the README requirement. A trusted seller's updates go live immediately; a new seller's are queued like any other submission.